Question 1

What types of laptops do you sell?

Accepted Answer

We offer a wide range of laptops to suit every need and budget, including brand new laptops with official warranties, and high-quality, certified pre-owned (used) laptops. Our collection includes business laptops, gaming laptops, ultrabooks, and models for students.

Question 2

What is the warranty policy for your laptops?

Accepted Answer

All our brand new laptops come with the official brand warranty in Bangladesh. Our pre-owned laptops come with a 15-day replacement guarantee and a 2-year service warranty, ensuring your peace of mind.

Question 3

Where is your shop located?

Accepted Answer

Our physical store is located at Shop 330, Level 3, Multiplan Center, Elephant Road, Dhaka. We are open every day except for Tuesdays, from 10:00 AM to 8:00 PM.

Question 4

Do you offer home delivery?

Accepted Answer

Yes, we offer reliable delivery services across Bangladesh. For customers within Dhaka city, we provide fast home delivery. For customers outside Dhaka, we use trusted courier services to deliver your product safely.

Question 5

What payment methods do you accept?

Accepted Answer

We accept various payment methods for your convenience, including Cash on Delivery (for specific locations), bank transfers, mobile banking (bKash, Nagad), and credit/debit card payments. EMI facilities are also available on selected bank credit cards.

Question 6

How do I claim a warranty?

Accepted Answer

For official brand warranties, you can visit any authorized service center in Bangladesh. For our pre-owned laptop service warranty, please bring the device to our shop at Multiplan Center, and our technical team will assist you.

Question 7

Can I get a discount?

Accepted Answer

We strive to offer the best laptop prices in Bangladesh. Prices for many products are fixed, but we occasionally run special promotions and offers. Please follow our Facebook page or contact us directly for any ongoing deals.

Question 8

How do I know if a pre-owned laptop is in good condition?

Accepted Answer

Every pre-owned laptop at Silicon Tech goes through a rigorous multi-point inspection and testing process by our certified technicians. We ensure that every device is fully functional and meets our high-quality standards before it is sold.

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